Terms of Service

These Terms of Service (“Terms”) are an agreement between Knight21 Digi Hub Pvt Ltd (“Knight21”, “we”) and the business that creates a workspace (“you”) for Knight21 Business OS at https://crm.knight21.in (the “Service”). By creating a workspace or using the Service you accept these Terms on behalf of your business. If you don’t agree, don’t use the Service.

1. The Service

The Service is an online business management system: leads and customer follow-up, team and role management, automations, quotations and invoices, accounts and GST reports, people and HR (attendance, leave, payroll), projects and related features. Features depend on your plan and on what your business switches on.

2. Accounts

• You must give accurate information and be authorised to act for your business.
• You are responsible for the people you add to your workspace, their roles and what they do in it.
• Keep passwords and two-factor codes secret. Tell us at once if you think your account has been misused.

3. Your data

• The data you put into your workspace belongs to you. We use it only to provide the Service to you, as described in our Privacy Policy.
• For personal data about your own customers, leads and employees, you are the data fiduciary and we process it on your behalf. You are responsible for having consent or another lawful basis to collect it and to contact those people (including following DND / TRAI rules and WhatsApp, SMS and email consent rules), and for answering their requests.
• You can export your data at any time, including after your plan ends, until your workspace is deleted.

4. Acceptable use

You must not use the Service to:

• send spam or messages to people who have not agreed to receive them, or call numbers that have asked not to be called;
• store or share unlawful, fraudulent, defamatory or infringing content;
• try to access another business’s data, break or test our security without written permission, or overload the Service;
• resell or copy the Service, or use it to build a competing product.

We may suspend a workspace that breaks these rules or puts other users at risk, and will tell you why.

5. Third-party services

Some features connect to other services — for example Facebook / Instagram lead ads (Meta), WhatsApp, Razorpay, email providers and file storage. Your use of those services is also governed by their own terms, and you must follow them (including the Meta Platform Terms when you connect a Facebook Page). Their charges are billed by them. We are not responsible for their availability or for messages they fail to deliver.

6. Plans, payment and taxes

• Plans are billed monthly or yearly in advance, at the price shown when you buy, plus GST.
• Each plan has limits (people, contacts, automations). Reaching a limit stops new additions; it never deletes your data.
• If payment is not made by the renewal date, a grace period applies; after it the workspace becomes read-only until you renew. Your data is kept.
• Prices may change for future billing periods; we will tell you before a change applies to you.

7. Cancellation and refunds

• You can stop renewing at any time. The plan stays active until the end of the period you paid for.
• Payments already made are not refundable, except where the law requires a refund, or where we charged you in error (we will refund the error).
• You can ask to delete your workspace from Settings → Data & privacy. Deletion is permanent once completed.

8. Availability and support

We work to keep the Service available and take regular backups, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, preferably outside business hours. Support is available through Help & support in the app and at info@knight21.in.

9. Our intellectual property

The Service, its software, design and content (other than your data) belong to Knight21. We give you a limited, non-transferable right to use it for your business during your subscription.

10. Limitation of liability

To the extent the law allows, Knight21 is not liable for indirect or consequential losses (such as lost profits, lost business or lost data caused by events outside our control), and our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

You agree to compensate Knight21 for losses caused by your breach of these Terms or by unlawful use of the Service by your business or its users, including contacting people without their consent.

12. Changes to these Terms

We may update these Terms. For significant changes we will notify workspace owners and may ask you to accept the new Terms in the app. Continuing to use the Service after the change means you accept it.

13. Law and disputes

These Terms are governed by the laws of India. Courts at Kakinada, Andhra Pradesh have jurisdiction. We will first try to resolve any dispute with you in good faith.

14. Contact

Knight21 Digi Hub Pvt Ltd, State Bank Colony , ramanyapeta,Kakinada, AP, kakinada, Andhra Pradesh, 533003
Email: info@knight21.in · Phone: 8019831475